Welcome to IT Luggage Store’s FAQ section. We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, our customer service team is always happy to help at [email protected].

About Our Products

What types of luggage do you offer?
We specialize in a wide range of luggage options to suit every traveler’s needs:
  • Complete sets (3pc, 4pc, 5pc)
  • Individual suitcases (cabin, medium, large, extra-large)
  • Specialty luggage (eco-friendly, expandable, lightweight, extra-strong)
  • Luggage for different travel needs (hand luggage, hold luggage, cabin luggage)
What makes your eco-friendly luggage different?
Our eco-friendly range is crafted from sustainable materials with minimal environmental impact. These pieces maintain our high standards of durability while reducing your travel carbon footprint. They’re perfect for environmentally conscious travelers who don’t want to compromise on quality.
Are your lightweight suitcases durable?
Absolutely! Our lightweight range uses advanced materials that reduce weight without sacrificing strength. Many of our lightweight options also feature reinforced corners and durable zippers to withstand regular travel use.

Ordering & Payments

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments.
Is my payment information secure?
Yes, we use industry-standard encryption to protect all your payment information. We never store your full payment details on our servers.
Do you offer any discounts for bulk orders?
While we don’t have specific bulk discounts, our free shipping on orders over £50 makes purchasing multiple items more economical. We occasionally run seasonal promotions – sign up for our newsletter to stay informed.

Shipping & Delivery

Where do you ship to?
We ship worldwide from our Edinburgh headquarters, excluding some remote areas in Asia and other regions. During checkout, our system will confirm if we can deliver to your location.
What are my shipping options?
We offer two convenient shipping methods:
Standard Shipping (£12.95)
– Carriers: DHL or FedEx
– Processing: 1-2 business days
– Delivery: 10-15 business days after dispatch
– Includes tracking
Free Standard Shipping (Orders over £50)
– Carrier: EMS
– Processing: 1-2 business days
– Delivery: 15-25 business days after dispatch
How can I track my order?
Once your order is dispatched, you’ll receive an email with tracking information. You can use this to follow your luggage’s journey to your doorstep.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your travel companion. You have 15 days from receipt to initiate a return if the product doesn’t meet your expectations. The item must be unused and in its original packaging with all tags attached.
How do I initiate a return?
Please contact our customer service team at [email protected] within 15 days of receiving your order. We’ll guide you through the simple return process and provide a return authorization number.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method for returns.

Customer Service

How can I contact customer service?
Our friendly customer service team is available via email at [email protected]. We typically respond within 24 hours during business days.
What are your business hours?
Our customer service team operates Monday to Friday, 9:00 AM to 5:00 PM GMT. Emails received outside these hours will be responded to on the next business day.
Still have questions? We’re here to help make your travel experience better. Contact us at [email protected] and we’ll be happy to assist you.