Welcome to IT Luggage Store! These Terms and Conditions outline the rules and regulations for using our website (www.worldofsuitcases.com) and purchasing our premium travel products.

By accessing our website and making a purchase, you agree to these terms. Please read them carefully.

1. Website Use

1.1 Eligibility

Our website and services are intended for users who are at least 18 years old and reside in our service areas (excluding certain parts of Asia and remote locations).

1.2 Account Responsibility

If you create an account with us, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

1.3 Intellectual Property

All content on this website, including text, graphics, logos, and product designs, is the property of IT Luggage Store and protected by intellectual property laws. Unauthorised use is strictly prohibited.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our products, including:

  • Luggage sets (3pc, 4pc, 5pc)
  • Cabin and hold luggage
  • Individual suitcases (small, medium, large, extra-large)
  • Specialty collections (eco-friendly, expandable, lightweight, extra-strong)

While we strive for accuracy, slight variations in color or appearance may occur due to monitor settings.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

Your order constitutes an offer to purchase our products. We reserve the right to refuse or cancel orders for any reason, including suspected fraudulent activity.

3.2 Pricing

All prices are in GBP (£) and inclusive of VAT where applicable. We reserve the right to adjust prices at any time, but price changes will not affect confirmed orders.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at the time of order confirmation.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information via email once your order ships.

4.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
  • Free Shipping: Available for orders over £50, delivered via EMS within 15-25 business days after dispatch

4.3 Delivery Areas

We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary depending on location and customs processing.

4.4 Delivery Issues

You are responsible for providing accurate delivery information. If a package is returned due to incorrect address or failure to collect, additional shipping fees may apply for reshipment.

5. Returns and Refunds

5.1 Returns Policy

We accept returns within 15 days of delivery for most items, including:

  • Cabin and hold luggage
  • Luggage sets
  • Individual suitcases
  • Eco-friendly and expandable collections

5.2 Non-Returnable Items

For quality and safety reasons, we cannot accept returns on:

  • Items marked as “final sale”
  • Products with removed or damaged tags
  • Personalized or custom-ordered luggage
  • Items showing signs of use or wear

5.3 Return Process

To initiate a return:

  1. Contact us within 15 days at [email protected] with your order number and reason for return
  2. Wait for approval (response within 2 business days)
  3. Package the item securely in its original packaging
  4. Ship using a trackable service (return shipping at customer’s expense)

5.4 Refunds

Refunds are processed within 5 business days after we receive and inspect the returned item. Original payment method will be credited (allow 3-10 business days for processing).

5.5 Exchanges

We offer exchanges for alternative sizes or styles (subject to availability). We cover shipping costs for replacement items.

6. Warranty and Liability

6.1 Product Warranty

Our products come with a manufacturer’s warranty against defects in materials and workmanship. Warranty details are included with your product.

6.2 Limitation of Liability

IT Luggage Store shall not be liable for any indirect, incidental, or consequential damages arising from product use or inability to use our website.

6.3 Proper Use

Our luggage is designed for typical travel use. Damage resulting from misuse, overpacking, or improper handling is not covered under warranty.

7. Privacy and Data Protection

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

8. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of the modified terms.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.

10. Contact Us

For questions about these Terms and Conditions, please contact us:

IT Luggage Store
87 Lauriston Pl, Edinburgh, GB EH2N 5LH
Email: [email protected]
Hours: Monday-Friday, 9:00 AM to 5:00 PM GMT